Within 14 calendar days, your order can be returned for a refund. Please return to the below address with a note included - Your name, order number, address, and reason for return. Once we receive the return and have checked the product/s are as new a refund for the price of the product will be applied to your original method of payment. Please note we do not exchange items, if you need a different item, please place and pay for a new order and send the original back to us for a refund. 

We recommend you ship returns as tracked, ARK9 LTD is not responsible for lost packages.
ARK9 LTD is not responsible for return shipping costs.
After 14 days we reserve the right to refuse opened and/or unwanted goods.
You must take reasonable care of the goods.
Muzzles can only be exchanged if faulty, we will not refund muzzles that are not faulty this is for Hygiene reasons.

This policy is subject to change at any time without notice.

Return address: ARK9 LTD, 11 Hythe Field Avenue, Egham, Surrey, TW20 8DD.

Cancellations and the 'No Quibble' money back guarantee: We will honour your right to cancel your order under the Distance Selling Regulations (2000). You have 7 days in which to notify us that you wish to cancel, and the 7 days commences the day after receipt of the goods. This is your statutory 'cooling off period'. You may notify us of your cancellation by email – info@ar-k9.com

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. We will also contact you to give you the choice to accept or decline this offer. On the rare occasion that there is an error, we will advise you about it as soon as possible.

Items Faulty on Arrival: If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement to you or if this item is no longer available, make a suitable alternative. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period: If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facility for your convenience which we recommend you use to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated).

Order updates, please email – info@ar-k9.com

Items are not considered 'lost' until 14 days after date of dispatch.

Delivery delays possible: We will do our best to get your order to you as quickly as possible, but there may be delays outside of our control because of the Coronavirus pandemic.